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How della77 Handles Your Personal Information

This policy explains what data we collect when you open an account with della77, how we use it, and what rights you hold over it.

Account data collectionDANA, OVO, GoPay wallet dataCookie and device trackingYour right to access or delete dataHow to contact us about your data
della77 How della77 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold on your account, request a correction, or ask us to delete specific records, our support team handles those requests directly. Reach us through any of the channels below and quote your registered account email so we can locate your records quickly.

Team online

Live Chat

Start a live chat session from your account dashboard. Our team can pull up your data record and walk through any privacy request with you in real time.

Email Support

Send your data request to our support email with your account name and the specific information you want reviewed, corrected, or removed from our records.

Account Settings

Some data preferences — like marketing communication opt-outs — are managed directly inside your account settings page without needing to contact support.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use SSL encryption across every page of the platform, including the deposit and withdrawal flows for DANA, OVO, and GoPay. Cookies are used to keep your session active, remember your preferred language setting, and track which pages load correctly on your device. You can manage cookie preferences in your browser settings at any time. We do not use cookies to serve third-party advertising.

SSL Encryption

Every connection to della77 — login, deposit, account settings — runs over SSL. Your DANA, OVO, and GoPay transaction data is encrypted in transit and never exposed in plain text.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to track page errors. No third-party ad-tracking cookies are placed without your explicit consent through the cookie banner.

Data Retention

Account data is retained for as long as your account remains active, plus any period required by applicable law. Once we delete data on your request, it is removed from active systems within a reasonable processing window.

Access Requests

You can request a copy of the personal data we hold on your account at any time. We will respond through your registered contact method and verify your identity before releasing any records.

What You Actually Want to Know About This Policy

These are the questions we hear most often about how your data is handled. If your question is not covered here, our support team can address it directly through live chat or email.

We collect your name, email, phone number, and payment details — including the e-wallet IDs you use for DANA, OVO, or GoPay deposits. Device and session data is also logged at login.

We do not sell your data. We share it only with service partners who directly operate parts of the platform — payment processors, fraud-detection services — under strict data-handling obligations.

Contact us via live chat or support email using your registered account address. We verify your identity first, then provide a summary of the data tied to your account.

Yes. Submit a deletion request through support. We remove your data from active systems subject to any legal retention period that applies under local law and eligible regions.

We use functional cookies to keep sessions running and to detect page errors. You can block or clear cookies in your browser settings, though some account features may not work without them.

No. Payment tokens from GoPay and OVO are session-specific and are not stored permanently. Transaction references are retained only for dispute resolution and account-history purposes.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.